Criminal Injuries Compensation  


CRIMINAL INJURY
COMPENSATION ADVICE
LEGAL DISCLAIMER

The 'criminal injury compensation advice' contained on this website is for educational purposes only and is not legal advice which should only be obtained from a qualified solicitor or barrister. Do not use this website to delay taking professional advice or to ignore professional advice. We take reasonable care to ensure that the information on this website is correct however we do not warrant its accuracy and will not be held responsible for any alleged damage or loss that arises as a result of consideration of the website. Mere consideration of this website does not form any contractual relationship between you and the website proprietors. A contractual relationship will not exist unless the terms are agreed in writing signed by each party. We have no connection to the Criminal Injuries Compensation Authority.

DATA PROTECTION

We do not transfer any of your personal information to any other person except those either giving you criminal injury compensation advice on the telephone or those dealing directly with your claim. We feel very strongly about junk mail and we do not sell or dispose of client lists or email addresses. We destroy all personal information held electronically or on hard copy at the conclusion of the claim. You may have a full copy of your file at any time and we will correct any erroneous information at your request. This website does not collect any personal information about you or your computer unless you complete our contact form. All information is held securely on password protected hard drives and is backed up physically and electronically every 24 hours to secure off site locations.

LIMITATION

The term 'limitation period' refers in general to the time within which legal action must be taken. Limitation matter are complex legal issues and if you are in any doubt you should take qualified criminal injury compensation advice from a solicitor or a barrister. The CICA limitation period means that applications must be received by the CICA within two years of the event causing injury however the CICA does have discretion to extend this period in certain relatively rare circumstances. There are other time limits which may apply during the course of a CICA claim. Failure to abide by a time limitation may mean that the opportunity to claim compensation is lost forever.

SOLICITORS HELPLINE 0845 833 3512

Complaints Procedure


  • We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
  • We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
  • We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
  • Within four weeks of receiving a complaint, we will contact you to provide either:-
    • a final response which adequately addresses the complaint;
      • Or
    • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
  • Within eight weeks of receiving a complaint we will contact you to provide either:-
    • a final response which adequately addresses the complaint;
      • Or
    • a response which:
      • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
        • And
      • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
    • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
    • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

        Claims Management Regulator
        P O Box 7824
        Burton on Trent
        Staffordshire
        DE14 9DP
        info@claimsregulation.gov.uk
        Tel:0845 450 6858

    • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.

      • J Eastwood of 23 Colleridge Grove Beverley is regulated by the Ministry of Justice in respect of regulated claims management activities. Registration is recorded on the website at http://www.claimsregulation.gov.uk - reference CRM11237.

Contact

Name


Address 1


Address 2


Address 3


Date of Birth


Home Telephone


Work Telephone


Cell Phone


Email


Assault Date


Assault Details


Injury Details